General terms and conditions
Dear guests,
Since we are a small and individual house and every room and the 70s Tabbert are designed differently, we would like to draw your attention to a few points:
Reservation
yours reservation We accept in writing by email or via our booking platforms and confirm this to you. Your booking is only officially registered once you have confirmed it (acceptance of our terms and conditions), including your private address and telephone number.
We will be happy to note down your selection of a desired room at Château Lestéous. However, we cannot give a guarantee, as we have to take into account the entire booking situation in our small castle.
Cancellation - travel cancellation insurance
To avoid inconvenience, we recommend urgently the conclusion of a travel cancellation insurance.
If you are unable to arrive, please written Notification. First of all, we will of course try to re-rent so that they do not incur any cancellation costs; they may even find a replacement themselves.
If we are unable to re-rent the room/suite/apartment in time, we must charge cancellation costs as follows:
free of charge up to 6 weeks before arrival
from 6 weeks before arrival 80% of the travel price
Cancellation on the day of arrival, early departure or without cancellation, we reserve the right to charge 100% of the total travel price.
The final bill can be paid in cash or by credit card on the day of departure.
Arrival and departure
Check-in from 15:00
Check-out by 12:00.
If you arrive after 18:00, please let us know in advance.
Pets
We love pets and have a female Weimaran dog of our own. However, in order to avoid conflicts with other dogs and to offer all guests a peaceful stay, we have decided not to accept pets from guests.
Non-smoking house
The Chalet de l'Estéous, including the guest house and Tabbert, is a non-smoking house. If we violate these smoking guidelines, we reserve the right to charge an (additional) cleaning fee. This also applies to smoking in an open window. Please be considerate of subsequent guests. We invite all smokers to smoke outdoor use only to use.
Itinerary/day trips/ transfer
We want to offer you a perfect stay and work with local service providers and guides for your day trips and transfers. These services are offered and charged separately and are not part of Château Lestéous's services — these are limited to renting out guest rooms including half or full board.
